The objective of this study is to carry out a satisfaction survey among users and populations served by the Blitta Hospital and the Atakpamé Regional Hospital.

This study will allow the implementation of specific actions in response to dissatisfactions, discontent and reluctance felt by hospital users and to analyse the vision that the population has of the hospitals that OIGH supports. 

Mission Name

User satisfaction survey in public hospitals: The cases of the Atakpamé Regional Hospital and the Blitta Hospital

Country

Togo

Duration of the assignment (months)

3 months

Name of the Contracting Authority

International Organisation for Hospital Management (IOHM)

Resource person: CAZALENS Dominique

Tel: (+228) 22 22 22 86 / (+228) 70 23 82 40

Email : contact@oigh.org

Total number of staff/months involved in the Mission

2

Address

Quartier Adawlato, 294 Boulevard du 13 Janvier, 14 BP 57 Lomé - Togo

Start date

October 2020

Name of any associated consultants/partners

N/A

Name of the professional staff of your company employed and functions performed

Hervé Akinocho, Scientific Manager

Description of the services actually rendered by your staff in the framework of the mission

- Development of survey instruments

- Preparation and implementation of a pilot survey

- Finalising the collection instruments

- Design of the collection application

- Training of collection agents

- Supervision of electronic data collection

- Clearance of collected data

- Return of audited data

- Writing the report