The objective of this study is to carry out a satisfaction survey among users and populations served by the Sokodé RHC and the Dapaong RHC. This study will thus make it possible to set up specific actions in response to the dissatisfactions, discontent and reluctance felt by the users of the hospital and the image of the population.

Mission Name

User Satisfaction Survey in Public Hospitals: The Cases of Sokode and Dapaong Regional Hospital Centres.

Name of the Contracting Authority

International Organisation for Hospital Management (IOHM)

Resource person: CAZALENS Dominique

Tel: (+228) 22 22 22 86 / (+228) 70 23 82 40

Email : contact@oigh.org

Total number of staff/months involved in the Mission

5

Start date

October 2021

Name of the professional staff of your company employed and functions performed

Hervé Akinocho, Scientific Manager

Description of the services actually rendered by your staff in the framework of the mission

- Development of survey instruments

- Preparation and implementation of a pilot survey

- Finalising the collection instruments

- Design of the collection application

- Training of collection agents

- Supervision of electronic data collection

- Clearance of collected data

- Return of audited data

- Writing the report